Your Source for Return Management Services
The level of service you provide your customers matters across all channels, even when they return items. Smooth and efficient e-commerce reverse logistics and returns management helps build trust in your brand and improve customer satisfaction. If someone has a bad experience returning a product bought online, he or she may hesitate before buying from you again. On the other hand, making the returns process fast and easy increases the likelihood that you’ll retain his or her business in the future.
Fulfillment Queen is what is known as a full-circle fulfillment center. We not only process and ship your orders or projects, but we also handle their returns via reverse logistics services. Our team handles all your returns seamlessly — from an individual item to a full-change project.
Our automated warehouse management system tracks all orders as well as returns. By capturing Media Access Control (MAC) addresses and serial numbers, our system is able to follow items full circle. Fulfillment Queen shows you where your items have been and they have been.